Shipping, Refund, and Returns Policy

Shipping Policy

Our store only allows shipping addresses in the United States, Canada, and Australia. If you are outside of those regions, or are shipping to a US territory or an AFP/FPO, contact us via the info on our contact page and we will work something out.

Under no circumstances will we ship to countries under sanction or embargo by the United States, including Crimea, Cuba, Iran, Syria, or the Democratic People’s Republic of Korea (North Korea).

While we try to get orders out by the next day, please allow up to 3 business days to process and ship your order.

Tuning Policy

After an order is placed for a tuning service, a representative will reach out to the Buyer to coordinate the service. If repeated attempts to contact the Buyer have failed, we will cancel your order and refund you. Tuning services are only available in North America (Canada, United States, and Mexico) at this time. If you place an order for tuning services and reside outside of North America, your order will be cancelled. The price of the tuning service is just for the service; you are still responsible for paying for shipping or transport where applicable.

Buyer is responsible for shipping radios to and from the Tuning Center, located in the United States of America, whose address will be coordinated after purchase. At Buyer’s discretion, Buyer may elect to physically drop off and pick up their radios at the Tuning Center rather than ship them. We cannot be held responsible for any damage to equipment in transit or during the tuning process.

For rush tuning, your order will be sent back out within 1 business day of receiving your equipment. All other tunes will be completed on a first-come, first-serve basis. Regular tunes will be sent out within 5 business days.

Tuning services are non-refundable.

Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. You must also contact us via email or phone to obtain a Return Merchandise Authorization (RMA) number. We will not accept returns without an RMA.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Items on sale or items that have been discounted with a coupon will only be refunded the original purchase price (i.e. you will not be refunded more than you paid).

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

With the exception of defective merchandise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more questions, call or email us at our contact page.